Help & Support
Everything you need to know about setting up and using eSIM
Setup Instructions
Troubleshooting
QR code not working
- Ensure your phone supports eSIM
- Try restarting your phone
- Ensure good lighting when scanning
- Try manual setup with the LPA code
No Service
- Check if Data Roaming is ON
- Ensure correct line is selected for Mobile Data
- Restart your phone
- Try manually selecting a network operator in settings
Not working abroad
- Validity starts when you first connect
- Check if the country is covered in your plan
- Turn on Data Roaming
- Try manually selecting a different network
Data draining fast
- Check background app usage
- Turn off auto-updates
- Use Wi-Fi when available
- Limit streaming quality
How do I check remaining data?
You can check data usage in your phone settings. We will send you an email notification when 80% of data is used.
FAQ
What is the refund policy?
If the eSIM does not work due to technical reasons on our end, we offer a full refund. If the QR code has not been scanned, you can request a refund within 14 days.
When does validity start?
Validity starts when you activate the eSIM and connect to a network in the destination country. You can buy ahead of time.
Can I top up properly?
This depends on the plan. Some plans allow top-ups, others require a new eSIM. We are working on making this clearer.
Can I use multiple eSIMs?
Yes! Most recent phones can store multiple eSIMs. You can switch between them in settings.